Christmas Opening Times 2014

If you need your lap­tops, PC’s, phones and tablets repaired before Christ­mas then please book them in with us ASAP!

We will be closed over the Christ­mas hol­i­days, here are our open­ing hours:-

Mon­day 22nd Decem­ber — Open 9–5
Tues­day 23rd Decem­ber — Open 9–5
Wednes­day 24th Decem­ber — Closed
Thurs­day 25th Decem­ber — Closed
Fri­day 26th Decem­ber — Closed
Sat­ur­day 27th Decem­ber — Closed
Sun­day 28th Decem­ber — Closed
Mon­day 29th Decem­ber — Closed
Tues­day 30th Decem­ber — Closed
Wednes­day 31st Decem­ber — Closed
Thurs­day 1st Jan­u­ary– Closed
Fri­day 2nd Jan­u­ary — Open 9–5
Nor­mal open­ing hours resume from the 2nd of January

Merry Christ­mas and a Happy New Year from all the staff at Conceptex!

Failed to load hamachi configuration. The application will now exit.

For Hamachi users get­ting the fol­low­ing error:

Failed to load Hamachi con­fig­u­ra­tion. The appli­ca­tion will now exit.

When you try and load it, it’s quite frus­trat­ing as there’s no hint on where the fault it.

To fix it

  • Open the Win­dows Run dia­logue, by press­ing the Win­dows Key (in between Ctrl and Alt) together with R. Or click start then Run, if it’s there.
  • Once you have the Run dia­logue open, type %LOCALAPPDATA%.
  • This will open a folder win­dow  for which the path should be some­thing like C:\Users\*your-username*\AppData\Local.
  • Look for Log­MeIn Hamachi.
  • Rename Log­MeIn Hamachi to some­thing else, i.e. Log­MeIn Hamachi Old. (Right click on the folder and click rename, or press F2 whilst the folder is selected/highlighted).
  • Then lets dou­ble check in another place.
  • Open the Win­dows Run dia­logue again.
  • This time type %APPDATA%.
  • If there’s a Hamachi folder or Log­MeIn Hamachi folder there, rename it as you did the other one.
  • All done. Start Hamachi, it should work. (I per­son­ally ver­i­fied this fix!)

Hope that helps a few of you out there!

Sage Instant Accounts Crashing on Year End

I recently encoun­tered a prob­lem whereby every time the user tried to run a “Year End” on Sage Instant Accounts 2013, with all updates installed, it would crash. The year end wouldn’t run and they would have to try again, caus­ing it to crash again.

Turns out the prob­lem is caused by “Lock­ing the date”.

Dur­ing the year end pro­ce­dure, ensure that you DO NOT tick “Lock Date” and DO NOT enter a date. As shown below:

Sage Instant Accounts - Don't tick Lock Date

That should be all folks!

That enabled my user to run the year end, suc­cess­fully, first time afterwards.

Windows XP Support Ending

  • Why XP sup­port is ending

    Microsoft has pro­vided sup­port for Win­dows XP for 12 years—longer than any pre­vi­ous Win­dows oper­at­ing sys­tem. The time has come for us, along with our hard­ware and soft­ware part­ners, to invest our resources toward sup­port­ing more recent tech­nolo­gies so that we can con­tinue to deliver great, new experiences.

  • What do you need to do?

    Don’t panic. Just come and see us. We’ll give you hon­est advice and infor­ma­tion — and check your com­puter if needed.

Conceptex Limited — Official Discount Voucher

THIS VOUCHER ENTITLES YOU TO 30% OFF THE FOLLOWING SERVICES:-
Win­dows re-installation, full fan & case clean, hard­ware health check

Offer Valid Until 14/02/2014

Con­cep­tex Lim­ited — Offi­cial Dis­count Voucher

Christmas Opening Hours

Fake Amazon.com and Companies House Virus/Phishing Emails

We have had sev­eral reports from cus­tomers that they have received an email from Ama­zon which turned out to be a fake email. Not all Anti-Virus pro­tec­tion soft­ware is detect­ing it.

If you receive an email from Ama­zon and it has an attach­ment, delete the email.

There is a sim­i­lar email from Com­pa­nies House also going around. The email talks about com­pany com­plaints, to try and get unsus­pect­ing peo­ple to open the attachment.

Same again, delete it!

Also update your Secu­rity software!

DO NOT UPDATE YOUR PLAYSTATION 3 TO 4.45

Dur­ing our tech read up this morn­ing, we’ve dis­cov­ered that a lot of user’s Playsta­tion 3’s are becom­ing bricked / unus­able due to the mandatoryPS3 Bricked

4.45 update

IF YOURE ASKED TO UPDATE, AVOID IT AT ALL COSTS AS IT WILL BRICK YOUR UNIT!

Users of the Playsta­tion 3 Forums are stat­ing that their con­soles are get­ting stuck on the screen with “Wavy lines and stars”

If you expe­ri­ence this prob­lem con­tact us on 01902 713 137 or bring your PS3 into our shop


Used Apple iPad 2 32GB Black WiFi for sale @ £295

Apple iPad 2 WiFi 32GB Black

Used iPad for sale

Apple iPad 2

Black

WiFi

32GB

9.7” Screen

Box & Cable

£295

PceU (Fake Police Virus) still infecting thousands with new version of the virus/scam

The noto­ri­ous PCeU virus/scam/scareware is back with a new ver­sion and has infected thou­sands of PCs and Laptops.

Police are warn­ing inter­net users to beware of a scam in which a fake mes­sage fea­tur­ing the Police logo appears on their com­puter screen say­ing they have been fined and to enter bank­ing details.

Police has received a lots of calls about the scam, in which peo­ple access­ing adult web­sites receive a mes­sage pur­port­edly from UK Police advis­ing them they have been fined for access­ing the site and to pay a fee.

Police have no asso­ci­a­tion with any of the web­sites and sug­gest users avoid access­ing such sites. Police also encour­age web users to pro­tect their com­put­ers with appro­pri­ate anti-virus software.

We can remove the virus and also pro­vide anti-virus soft­ware to pro­tect you in the future.

Laptop Graphics Card (nVidia) and Board Repair

If you’re read­ing this then the chances are you’ve wit­nessed or expe­ri­enced one of the infa­mous graph­ics card/motherboard prob­lems with a lap­top — nor­mally with nVidia Graph­ics Chips and most com­monly HP DV Series lap­tops.

What are the symptoms?

Lap­top pow­er­ing on but not boot­ing? Stuck on a black screen? Faulty nVidia chip? HP DV blue lights flash­ing?
If so, you’ve prob­a­bly had this problem.

Where to go now?

Click here to view our Graph­ics, Board, nVidia page regard­ing this problem.


Got Ques­tions? Need a Quote?

See our Con­tact Page or call us on 01902 713137

We’re open Mon-Sat, 9AM — 5PM

Or New: Make a book­ing online

Go to our Book a Repair page to make a repair book­ing online

You can book a repair for a ser­vice and pay for it online, from Lap­tops to Tablets & iPads


Laptop Graphics Card (nVidia) Repair

If you’re read­ing this then the chances are you’ve wit­nessed or expe­ri­enced one of the infa­mous graph­ics card/motherboard prob­lems with a lap­top — nor­mally with nVidia Graph­ics Chips and most com­monly HP DV Series lap­tops.

What are the symptoms?

Lap­top pow­er­ing on but not boot­ing? Stuck on a black screen? Faulty nVidia chip? HP DV blue lights flash­ing?
If so, you’ve prob­a­bly had this problem.

Where to go now?

Click here to view our Graph­ics, Board, nVidia page regard­ing this problem.

Callout & Onsite Services

  • Callout/On-site work. You can call a tech­ni­cian out to you, to your place of work or home.
  • Col­lect & Return. You can book a tech­ni­cian to come and col­lect your com­puter, repair it, and redeliver it.

Express Repair Service

We under­stand that some peo­ple have high pri­or­ity problems.

Whether you’re in Wolver­hamp­ton for the day on a busi­ness trip, need to get those urgent accounts sub­mit­ted, need to get that impor­tant data to a client — we have the solu­tion for you.

Our express pri­or­ity repair ser­vice is a same­day tar­get­ted ser­vice to suit your needs.

You will receive a per­sonal ser­vice and have an engi­neer assigned specif­i­cally to your job which you will be able to com­mu­ni­cate directly with.

Get in touch urgently if this is what you need! See our con­tact page or call 01902 713137.

Windows 7 OFFER

Win­dows 7 Spe­cial Offer:

Win­dows 7 Home Pre­mium, installed for just £121!

That’s just £121 all in! That’s £39 lower than our cheap­est known com­peti­tor!
Need we say, of course it’s gen­uine.
Oh, and it’s LIMITED TIME ONLY! Get in touch ASAP!

Why should I upgrade to Win­dows 7?

  • Improved PERFORMANCE — runs faster than XP in tests
  • Improved SECURITY — bet­ter fire­wall, access con­trol, parental control
  • Improved BACKUPS — built in backup sched­uler and hdd imager
  • Improved LOOKS — much nicer gen­eral appear­ance, back­grounds & more
  • Improved USEABILITY — much eas­ier for gen­eral users, the inter­face makes more sense
  • Improved SEARCH — find things faster!

Find out if your PC can run Win­dows 7

To see if your PC is ready for Win­dows 7, down­load the free Win­dows 7 Upgrade Advi­sor. It scans your PC for poten­tial issues with your hard­ware, devices, and installed pro­grams, and rec­om­mends what to do before you upgrade. See the Microsoft Win­dows 7 Upgrade Adviser Page here.

Inter­ested?

Get in touch ASAP to take advan­tage of this offer! See our con­tact page, call 01902 713137 or just pop in!

Forget your “expert” friend, come to a proper shop.

With tech­nol­ogy becom­ing more and more pop­u­lar and com­put­ers being increas­ingly inte­gral to mod­ern day life, every­one has a so-called “expert” friend.

Recently we’re find­ing that a grow­ing num­ber of peo­ple are con­sult­ing their “expert” friend, who’s “in the busi­ness” and an “IT pro­fes­sional”. Iron­i­cally, they still have to come to a proper shop (that’s where we come in) to get the prob­lem sorted. 95% of the time, things are made far worse by the so-called pro­fes­sion­als hav­ing a go them­selves. [Eg: some­one takes a lap­top apart them­selves and ends up round­ing screws, break­ing eye­lets, crack­ing plas­tics, snap­ping cables and loos­ing parts.]

So — for­get your “expert” friend and come and con­sult the real pro­fes­sional engineers.

Remem­ber — being a pro­fes­sional in the IT indus­try is NOT the same as being a pro­fes­sional, expe­ri­enced IT tech­ni­cian, engi­neer and lap­top spe­cial­ist.
Being in the “IT indus­try” can count as just about any­thing, and doesn’t mean that they know how to prop­erly repair com­put­ers and lap­tops — espe­cially virus prob­lems and hard­ware problems.

Just need advice?

Just ask us! Get proper, pro­fes­sional advice from our tech­ni­cans who work 6 days a week doing hands-on repairs with more than 30 years com­bined experience.

We don’t charge for advice! Pop into our shop, give us a call or send an email via our con­tact form.

We don’t mind giv­ing out free advice. We aspire to be as help­ful and friendly as possible.

Remem­ber:
We’re here to help, and we’re the REAL experts.

NEW! iPhone & iPod Repair

We’ve expanded our Apple services!

We have another new line of repair! We now repair iPods and iPhones.
That means we repair basi­cally all the “i” series of Apple Devices.

For more infor­ma­tion click here

QUALITY Used Laptops!

[ Click HERE to visit our Lap­tops Page to see what we cur­rently have in stock ]

Samsung R530 Laptop

Sam­sung R530 Laptop

We now stock high qual­ity, high spec, mod­ern, styl­ish refurbished/used lap­tops from just £199.

Stock­ing makes such as:

Asus
Toshiba
Dell
Sony Vaio
Com­paq
Acer

Very lim­ited stock per lap­top — stock always changing.

Visit our Lap­tops Page for infor­ma­tion on what we cur­rently have in stock, or give us a call!

Impor­tant Info:
Accord­ing to our research and test­ing, the most reli­able makes of lap­top are Asus, Toshiba, Dell, Sony Vaio.
War­ranties are applic­a­ble where explic­itly stated and vary per lap­top.
On some lap­tops, man­u­fac­turer war­ranties are still valid — where stated.
Refur­bished & used is defined as a sec­ond hand lap­top which has been any or all of the fol­low­ing: checked over, fixed/repaired, upgraded (soft­ware and/or hard­ware) or oth­er­wise improved.

Call to see what we have in stock — 01902 713 137

Or pop into our shop:

Con­cep­tex Com­put­ers & Lap­tops
34 Snow Hill
City Cen­tre
Wolver­hamp­ton
WV2 4AG

BULLGUARD: False positives

Every­one using Bull­guard Inter­net Secu­rity or Bull­guard Antivirus may be get­ting a mes­sage from Bull­guard saying:

Bull­guard has blocked an infected file”

xxxxxxx.trojan.heur.xxxxxxx

This hap­pens after the lat­est Win­dows 7 update. Bull­guard is ana­lyz­ing new Win­dows files, and one of them has sim­i­lar char­ac­ter­is­tics to a trojan/virus — so it blocks it.

Noth­ing to worry about!

Review Us!

For all our customers:

Had a good ser­vice with us?
Like our staff?
Did you grab a bar­gain?
Ready quicker than you were expect­ing?
Were we helpful?

If so then please visit our Google Reviews page and write us a tes­ti­mo­nial.…
Click Here

Advent Fan Control

As a lot of Advent lap­top own­ers may know, there is a lit­tle fan but­ton on most Advent lap­tops which turns “Silent Mode” on and off.
After re-installing win­dows, you will need to install the fol­low­ing soft­ware called “Advent OSD”. This will enable you to use Silent Mode.

Silent mode slows down the Cen­tral Pro­cess­ing Unit and qui­etens down the fan(s)

Link: Click here for OSD Software

Packard Bell Easynote SJ51 Windows XP Audio Drivers

Packard Bell Easyn­ote SJ51 XP Audio Drivers

If you have rein­stalled your Packard Bell Easyn­ote SJ51 with Win­dows XP, you may stug­gle to find the dri­vers for it.

Fol­low these steps:

Try…  Click here for Dri­ver Download

If Conex­ant installer gives the com­mon error.….force install the conex­ant sound drivers.

Device Manager>Audio device on High Def Bus

Right click, Update Driver

Say “no, not at this time” for con­nect­ing to Win­dows Update

Select> Install from a list or spe­cific location

Select> Don’t search I will choose the dri­ver to install

In the list of com­mon hard­ware types,choose “show all”

Remove the check from “Show Com­pat­i­ble Hard­ware” and click on “Have Disk”

Next…browse to C:\Swsetup\sp34386

Choose the “inf” and ignore any protest from XP

Reboot.

Your audio will be working.

System Tool Infecting Thousands of Computers Worldwide

A mali­cious peice of soft­ware called “Sys­tem Tool 2011″ has swept the Inter­net over the last few days in a mas­sive attack.

The cre­ators of this mali­cious soft­ware have attacked a num­ber of third-party adver­tis­ing web­sites which dis­play ad’s on thou­sands of web­sites, such as the Lon­don Stock Exchange, eBay, Auto­trader, Megau­pload, Medi­afire and MyVue.
This soft­ware installs itself onto a machine by using a popup claim­ing your pc is infected, the user clicks this, often through an equally fake red ‘X’ in the top right cor­ner which in turn gives the popup per­mis­sion to install the ‘Sys­tem tool’ pro­gram on your PC.

We can how­ever remove this mali­cious soft­ware from any com­puter for £49.99 includ­ing a 1 year licence of Bull­guard Inter­net Secu­rity Ver­sion 10.

Call us on 01902 713 137 or con­tact us using the con­tact form.

Here are a cou­ple of exam­ples of what you may see if you are infected with Sys­tem Tool 2011:System Tool 2011System Tool 2011

Advent Roma Windows Vista Drivers

If you have recently re-installed win­dows on your Advent Roma Lap­top, you may strug­gle to find the dri­vers for it.

Click here to down­load the dri­vers from MediaFire

Part One: Click here
Part Two: Click here

Advent Roma Audio Dri­vers
Advent Roma Chipset Dri­vers
Advent Roma Intel Matrix Stor­age Dri­vers
Advent Roma LAN Dri­vers
Advent Roma OSD Dri­vers
Advent Roma Touch­pad Dri­vers
Advent Roma VGA Dri­vers
Advent Roma WLAN Drivers

The files are 127MB in size in total, so it may take a while to download.

Adblock Plus — Block all adverts from your web browser

Annoyed by adverts? Trou­bled by track­ing? Both­ered by ban­ners? Install Adblock Plus now to regain con­trol of the inter­net and change the way that you view the web.

* Block all ads auto­mat­i­cally, no dis­trac­tions
* Browse faster and safer
* Fully cus­tomiz­able — you are in con­trol
* Easy to con­tribute, report issues when you see them

Down­load for Fire­fox here: Click here
Down­load for Chrome here: Click here

Adblock Plus allows you to regain con­trol of the inter­net and view the web the way you want to. The add-on is sup­ported by over forty fil­ter sub­scrip­tions in dozens of lan­guages which auto­mat­i­cally con­fig­ure it for pur­poses rang­ing from remov­ing online adver­tis­ing to block­ing all known mal­ware domains. Adblock Plus also allows you to cus­tomize your fil­ters with the assis­tance of a vari­ety of use­ful fea­tures, includ­ing a con­text option for images, a block tab for Flash and Java objects, and a list of block­able items to remove scripts and stylesheets.

HOT NEWS — Sony fix nVidia defect for free!

Sony Vaio will cover the costs to repair your nVidia chip if the machines is four years old or less!

Dis­torted video, ran­dom char­ac­ters or blank screen issues due to fail­ure of the NVIDIA graph­ics chip.

In July 2008, NVIDIA pub­licly acknowl­edged a fail­ure asso­ci­ated with some of their graph­ics proces­sors (GPU) due to a man­u­fac­tur­ing defect in the graph­ics chip pack­ag­ing. At that time Sony and NVIDIA jointly inves­ti­gated whether VAIO mod­els equipped with this GPU were impacted by this issue. This inves­ti­ga­tion revealed that the issue had not occurred in such VAIO models.

How­ever, after closely mon­i­tor­ing the sit­u­a­tion, Sony has now deter­mined that a very small per­cent­age of VAIO com­put­ers with the NVIDIA graph­ics chips may be affected.
These PCs may exhibit dis­torted video, ran­dom char­ac­ters or a blank screen due to a fail­ure of the NVIDIA graph­ics chip.

Res­o­lu­tion
As a part of our com­mit­ment to qual­ity, for any cus­tomer who requires repair of their VAIO com­puter due to the NVIDIA graph­ics proces­sor issue, Sony will cover the cost of repair (parts and labor) at no charge dur­ing the first four years fol­low­ing the date of pur­chase of the mod­els in ques­tion (see list below).
In case your model is shown in the list below, we invite you to con­tact SONY VAIO directly to arrange ser­vice for your VAIO.

Applic­a­ble Mod­els
• VGN-FZ11x, VGN-FZ18x, VGN-FZ21x, VGN-FZ31x, VGN-FZ38x
• VGN-AR11x, VGN-AR21x, VGN-AR31x
• VGN-C1Zx, VGN-C1Zx
• VGC-LM1xx, VGC-LM2xx
• VGC-LT1xx, VGC-LT2xx

NVIDIA GeForce GTX 550 Ti and 3D Vision Redefine PC Gaming

The new GeForce GTX 550 Ti brings awe­some DX11 per­for­mance to the main­stream $149 PC gam­ing segment.

The new $149 3D Vision wire­less glasses kit trans­forms PC games, videos, pho­tographs, and Web brows­ing into an amaz­ing, immer­sive 3D experience.

PC gam­ing just got a lot more fun today with the intro­duc­tion of two new prod­ucts: the NVIDIA GeForce GTX 550 Ti graph­ics pro­cess­ing unit (GPU) and a new ver­sion of the NVIDIA 3D Vision wire­less glasses kit, both with an esti­mated e-tail price of $149 USD.

The GTX 550 Ti is the lat­est in NVIDIA Fermi line of con­sumer GPUs, designed to deliver stun­ning DirectX 11 (DX11) per­for­mance. It brings a new level of price/performance to main­stream PC gam­ing, while main­tain­ing excep­tion­ally quiet acoustics and requir­ing min­i­mal power.

Like all NVIDIADX11 Done Right” GPUs, the GTX 550 Ti deliv­ers the world’s fastest per­for­mance in its class for DX11 games. Compared with the clos­est com­pet­i­tive prod­uct, the GTX 550 Ti is up to 50 per­cent faster in today’s newest DX11 tes­sel­lated games, and 38 per­cent fasteri in previous-generation DX9 and DX10 games. And with NVIDIA SLI tech­nol­ogy, the industry’s most scal­able multi-GPU plat­form, gamers will be able to increase their PC’s gam­ing per­for­mance by adding a sec­ond GeForce GTX 550 Ti.

Intro­duced two years ago, NVIDIA 3D Vision has quickly trans­formed con­sumers’ gam­ing, pho­to­graphic, and video expe­ri­ences, and cur­rently sup­ports more than 500 3D games, a broad ecosys­tem of hard­ware and soft­ware part­ners, and 3DVisionLive.com, the first ever online 3D Vision com­mu­nity. Today, NVIDIA is pleased to announce a new ver­sion of the 3D Vision wire­less glasses kit that costs $50 less than the orig­i­nal ver­sion, but also offers the same great 3D qual­ity and fea­tures, and a recharge­able bat­tery life of 60 hours, a 50 per­cent improve­ment over the original.

The GTX 550 Ti paired with our 3D Vision tech­nol­ogy pro­vides gamers with an amaz­ing low-cost plat­form that deliv­ers an awe­some immer­sive expe­ri­ence,” said Drew Henry, gen­eral man­ager of GeForce GPU busi­ness at NVIDIA. “As the leader in PC gam­ing hard­ware, we are excited about the future of PC gam­ing and how we can make those expe­ri­ences as immer­sive as possible.”

With an esti­mated sell­ing e-tail price start­ing at $149 USD, the GTX 550 Ti is avail­able start­ing today from the world’s lead­ing add-in card part­ners, includ­ing ASL, ASUS, Col­or­ful, ECS, EVGA, Gain­ward, Galaxy, Giga­byte, Inno­vi­sion 3D, Jet­way, Lead­tek, MSI, Palit, Point of View, PNY, Sparkle, Zotac and others.

AMD Athlon II X4 640 3.0GHz CPU4GB DDR3 1333MHz RAMASUS Motherboard Bundle

Our range of Moth­er­board Bun­dles are ideal for users look­ing for a sim­ple solu­tion to build­ing a new PC or upgrad­ing there exist­ing setup. Each com­po­nent is selected from our range to offer a bal­ance of value and per­for­mance and then tested and are assem­bled and tested by our tech­ni­cal team.

Pric­ing

  • £181.99 inc VAT

This bun­dle is based upon the AMD Athlon II X4 QUAD Core proces­sor run­ning with at a speed of 3.0GHz and 2GB of 1333MHz DDR3 Mem­ory. These are installed and tested in the AMD chipset AM3 moth­er­board, uti­liz­ing AMD onboard graph­ics, ideal for any starter home/office sys­tem.

Main Fea­tures
AMD Athlon II X4 640 QUAD Core Proces­sor run­ning at 3.0GHz
– Kingston 4GB (2X 2GB) DDR3 1333MHz Mem­ory
ASUS 760G Chipset Micro ATX Motherboard

Every bun­dle comes with a proces­sor, heatsink/fan and mem­ory pre-installed and is tested & setup by our tech­ni­cal team before being despatched from our warehouse.

Moth­er­board Specifications

Spec­i­fi­ca­tions

CPU AMD Socket AM3 ;Phenom™II /Athlon™II /Sempron™ 100 Series Proces­sors
Sup­port 45nm CPU
AMD Cool ‘n’ Quiet™ 2.0 Tech­nol­ogy (by CPU type)
Sup­port CPU up to 95W
*Refer to www.asus.com for the AMD CPU sup­port list
Chipset AMD 760G/SB710
(AMD 780L/SB710)
Sys­tem Bus Up to 5200 MT/s ; Hyper­Trans­port™ 3.0
Mem­ory 2 x DIMM, Max. 8 GB, DDR3 1800(O.C.)/1600(O.C.)/1333/1066 ECC,Non-ECC,Un-buffered Mem­ory
Dual Chan­nel mem­ory archi­tec­ture
*AMD AM3 100 and 200 series CPU sup­port up to DDR3 1066MHz
**Due to OS lim­i­ta­tion, when installing total mem­ory of 4GB capac­ity or more, Win­dows® 32-bit oper­a­tion sys­tem may only rec­og­nize less than 3GB. Install a 64-bit Win­dowsWin­dows® OS when you want to install 4GB or more mem­ory on the moth­er­board.
***Refer to www.asus.com for the mem­ory QVL (Qual­i­fied Ven­dors List)
Expan­sion Slots 1 x PCIe 2.0 x16
1 x PCIe x1
2 x PCI
VGA Inte­grated ATI Radeon 3000
Max­i­mum shared mem­ory of 1 G
Sup­ports DVI-D with HDCP com­pli­ant with max. res­o­lu­tion 2560x1600(@ 60Hz )
Sup­ports RGB with max. res­o­lu­tion 2048 x 1536(@75Hz)
Hybrid Cross­FireX™ Sup­port (For Win­dows Vista or later ver­sions)
*Refer to www.amd.com for the Hybrid Cross­FireX selected GPUs.
Stor­age Chipset
1 xUl­tra­DMA 133/100/66
6 xSATA 3 Gb/s ports Sup­port RAID 0,1,10,JBOD
LAN PCIe Giga­bit LAN
Audio VIA VT1708S Sup­port 8-Channel High Def­i­n­i­tion Audio
*Please update BIOS and audio dri­ver to the lat­est ver­sion
*Choose the chas­sis with HD audio mod­ule in front panel to sup­port 8-Channel audio output

- Sup­port Multi-streaming,Single SPDIF Out,Anti-pop Func­tion
– Sup­port S/PDIF out interface

USB 10 USB 2.0/1.1 ports (6 ports at mid-board, 4 ports at back panel)
Back Panel I/O Ports 1 x DVI
1 x D-Sub
1 x PS/2 Key­board
1 x PS/2 Mouse
1 x LAN(RJ45) port
4 x USB 2.0/1.1
3 x Audio jacks
Inter­nal I/O Connectors 3 x USB con­nec­tors sup­ports addi­tional 6 USB 2.0 ports
1 x IDE con­nec­tor
6 x SATA con­nec­tors
1 x CPU /Chassis Fan con­nec­tor
1 x S/PDIF Out con­nec­tor
1 x High Def­i­n­i­tion Front panel audio con­nec­tor
1 x COM con­nec­tor
1 x Printer port
1 x Sys­tem Panel con­nec­tor
1 x Inter­nal speaker con­nec­tor
1 x 24-pin ATX Power con­nec­tor
1 x 4-pin ATX 12V Power connector
Form Fac­tor uATX Form Fac­tor
9.6 inch x 8.2 inch ( 24.4 cm x 20.8 cm )

Sony’s Playstation Network Data Compromised

As you all may know, Sony’s Playsta­tion Net­work has been down over the last 6 days, due to an “Exter­nal Intru­sion” (in other words, it’s been hacked)

Sony have con­firmed this morn­ing that “Per­sonal Infor­ma­tion”, for exam­ple: Names, Addresses, PSN User­names & Pass­words have been stolen from their systems.

They have yet to con­firm if Credit/Debit Card details have been compromised.

We advise EVERYONE that is signed up to Playsta­tion Net­work to change ALL pass­words, if you use the same one for Playsta­tion Network.

Also, Sony have stated that any­one sub­scribed to PSN+ will NOT get com­pen­sa­tion for the down­time.

Tiny bug in laptop/computer screen

If you have a bug or fly crawl­ing on the inside of your lap­top screen, i am afraid you have been hit by “Thun­der bugs (thirps)” they are noto­ri­ous for get­ting into places that you dont think should be pos­si­bly, screens, watches, calculators.

This usu­ally only hap­pens in sum­mer months of July and August, the best advise we can give is to ignore it, do not squash it. It will go in a few days time.  Tak­ing your lap­top apart will not help as the bug will actu­ally be inside the screen.

Some advice we have seen on other forums is to turn off the lap­top, put a bright desk lamp next to your screen, the the­ory is that the bug will be attracted to the light from the lamp. It seems to work.

Let us know how you get on.

UPDATE: Wolverhampton Riots

As many may know, Riots hit the town of Wolver­hamp­ton. Yobs gath­ered up around Queen Square in the City Cen­ter, and dam­age quite a bit of prop­erty.
Local shops were asked to close under police rec­om­men­da­tions, and many shops were boarded up.

We had a walk through the City Cen­ter and cap­tured West Mid­lands Police doing a bril­liant job — LINK: http://goo.gl/cBloY

We offer CCTV Instal­la­tions to help catch yobs in the act.
For more infor­ma­tion on our CCTV Ser­vices, please visit: http://www.cxitsupport.co.uk or call us on 01902 713137 for more information.

As we had to close early on Tues­day and Wednes­day, we apol­o­gize for any inconvenience caused.

HP to discontinue PC Manufacturing

Hewlett-Packard has con­firmed that the com­pany will stop man­u­fac­tur­ing PC’s, Tablets and Mobile phones.
It has also agreed to buy UK soft­ware firm Auton­omy for £7.1bn ($11.7bn).
HP added that it was con­sid­er­ing sell­ing its per­sonal sys­tems group, which includes the world’s biggest PC-making busi­ness, and that it will dis­con­tinue its webOS devices.

HP is recog­nis­ing what the world has recog­nised, which is hard­ware in terms of con­sumers is not a huge growth busi­ness anymore.

Ei System/ E System 3090 BIOS / CMOS Password Problem

Here is a 14-step guide writ­ten up by our head tech­ni­cian on how to remove the BIOS/CMOS/Power on Pass­word from an Ei System/ E Sys­tem 3090 laptop.

1: Earth Your­self
2: Dis­con­nect bat­tery & charger.
3: Expose moth­er­board, by remov­ing the back panel.
4: Remove RAM from the back of the moth­er­board.
5: Put the RAM you took from the back into the other slot on the front of the moth­er­board, under the key­board.
6: Look for the sol­dered points high­t­lighted on the photo below
Ei System/ E System 3090 Motherboard

7:  Turn the lap­top upside-down.
8: Open the lid (so you can access the power but­ton).
9: Plug the charger into the lap­top.
10: Take a length of wire and short out the two points high­lighted.  The two points are quite large blobs of sol­der.
11: They are labelled PJP6 & PJP8. Not too sure about the num­bers, but defi­nately sim­i­lar.
12: Turn the lap­top on — still hold­ing the wire in place.
13: Leave for 5 sec­onds or so.
14: Remove jump­ing wire.

Lap­top should boot when you remove the jump­ing wire.  No BIOS/CMOS/Power On passwords!

**SPECIAL OFFERS** PC/Laptop Air Dusters / CD Wallets

We now stock PC/Laptop Air dusters.
Appar­ently, we are the only place in Wolver­hamp­ton that sell them too!

Air Dusters

£6 Each or 3 for £14!

————————————————————————————————————————————————

We cur­rently also have an offer on CD Wallets!

CD Wallets

£2 Each or 3 packs for £5!

WATCH THIS NEWS FEED FOR MORE SPECIAL OFFERS!

Our Services

This is a short video show­ing the range of ser­vices that we offer.

Samsung Galaxy Tab 10.1″ Oil Slick Problem On Display In PC World!

As we have posted before we have been test­ing the Sam­sung Galaxy Tab 10.1″ for busi­ness use.

Annoy­ingly we have fell vic­tim to the oil slick, new­ton rings problem.

We have been read­ing online that you may be able to fix the prob­lem by putting the tab in the fridge for an hour or so. We think this is totally unac­cept­able! We bought the 16gb WiFi ver­sion for £400.00 not some­thing that I fancy hav­ing to put in the fridge every now and again. We have also heard that putting a sucker on the screen and gen­tly pulling may also tem­porar­ily fix the problem.

We took our tab back to PC World (where we bought it from) on Mon­day 3rd Octo­ber. Annoy­ingly they wouldn’t swap it for a new one as we’ve had it for more than 21 days. So I was told they would get it sent back to Sam­sung urgently as they “under­stand my frus­tra­tions” and I need it back for work!

I have just been to PC World (Fri­day 07th Oct) (as they wouldn’t answer their phone) to see how they are get­ting on with my tab. I was so annoyed to find out that it still has not been sent off to Sam­sung. The cheeky guy behind the counter even said to me when I handed over my book­ing form “Oh yeah its the Sam­sung Galaxy Tab with the bro­ken screen isn’t it?” I said “NO! It’s the stu­pid man­u­fac­tur­ing defect!”

I then went to have a look at some of the other tabs as I want to get myself an Asus EEE Trans­former with the dock. I saw their Sam­sung Galaxy Tab on dis­play and was amazed to see that the one they had on dis­play actu­ally has the same oil slick problem!!!!

So we took a video of the prob­lem which can be viewed by click­ing the link below. Please like the video and / or leave a com­ment if you are also fac­ing the same problem!

- Taken from Sam­sung Galaxy Oil Slick Problem

HARD DRIVE PRICES SKY ROCKET DUE TO THAILAND FLOODS

The hard drive mar­ket is react­ing to the heavy floods in Thailand.

Prices for hard dri­ves have jumped by as much as 50 per­cent within one week, mar­ket research firm IHS said. About a quar­ter of all hard dri­ves are man­u­fac­tured in Thai­land and it appears that all major ven­dors are affected in some way.

West­ern Dig­i­tal pre­vi­ously said that it may see a rev­enue decline of about 60 per­cent in the cur­rent quar­ter and told Ger­man pub­li­ca­tion Golem.de that it will be able to pro­duce only 22 to 26 mil­lion dri­ves this quar­ter, instead of the planned 58 mil­lion units. A spokesper­son said that WD “cur­rently waits for the fac­to­ries to dry” to be able to restart its man­u­fac­tur­ing tools. What makes mat­ters worse are the usu­ally thin profit mar­gins in the HDD indus­try, which means that man­u­fac­tur­ers typ­i­cally have only five to seven days of mate­r­ial supply.

A Sea­gate man­ager told CRN India that the com­pany expects and “acute” short­age of dri­ves and that the man­u­fac­turer expects prices to increase. How­ever, there was no infor­ma­tion how sharp this increase can be. Both WD and Sea­gate said that the floods in Thai­land have cre­ated a prob­lem for the indus­try that will take sev­eral quar­ters to resolve.

Thank you to TomsHard­ware & Golum.de for this information!

Gaming PC’s for MW3, BF3 etc

We now have a range of pow­er­ful gam­ing PC’s cus­tom built to play games as such as Mod­ern War­fare 3 and Bat­tle­field 3.

Such PC’s start from around £500.

We only use top qual­ity parts which we have tested, researched and reviewed.

We also take advice from trust­wor­thy sources such as Over­clock 3D .net (nice to meet you at the Gad­get­Show Live Professional!)

Get in touch — call or pop in for more infor­ma­tion. We’re happy to help.

PC vs Xbox Call of Duty®: Modern Warfare® 3

Com­ing Soon

We are going to host a key­board and mouse vs Xbox con­troller com­pe­ti­tion soon. We are going to set­tle the long debate of PC vs Xbox. We think that using a key­board and mouse is far supe­rior to using a con­trol pad, Xbox play­ers think dif­fer­ent, so we are going to host a com­pe­ti­tion. We don’t have a date set yet but we will update and so as we have some­thing confirmed.

PC vs Xbox

Security Warning: Java 1.7 Exploit

A new browser-based exploit for a Java vul­ner­a­bil­ity that allows attack­ers to exe­cute arbi­trary code on client sys­tems has been spot­ted in the wild & because of Oracle’s Java patch sched­ule, it may be some time before a fix becomes widely available.

The vul­ner­a­bil­ity is present in the Java Run­time Sur­round­ings (JRE) ver­sion one.7 or later, Atif Mush­taq of secu­rity firm Fire­Eye reported on Sun­day, while PCs with Java ver­sions one.6 or ear­lier installed are not in danger.

In the form in which it was dis­cov­ered, the exploit only works on Win­dows machines, because the pay­load that it down­loads is a Win­dows exe­cutable. But the hack­ers behind the Metas­ploit pen­e­tra­tion test­ing pro­gram say they have stud­ied the exploit & found that it could as basi­cally be used to assault machines jog­ging Linux or Mac OS X, given the appro­pri­ate payload.

The vul­ner­a­bil­ity allows attack­ers to make use of a cus­tom web page to force sys­tems to down­load & run an arbi­trary pay­load for exam­ple, a key­log­ger or some other type of mal­ware. The pay­load does not require to be a Java app itself.

Although the actual source of the exploit is not known, it was orig­i­nally dis­cov­ered on a server with a domain name that resolved to an IP address located in China. The mal­ware it installed on com­pro­mised sys­tems tried to con­nect to a command-and-control server believed to be located in Singapore.

All browsers jog­ging on these sys­tems were found to be vul­ner­a­ble in the event that they had the Java plu­gin installed, includ­ing Chrome, Fire­fox, Net Explorer, Opera, & Safari.

Down­grad­ing to an ear­lier ver­sion of Java is not advised, because although ear­lier ver­sions are not vul­ner­a­ble to this par­tic­u­lar exploit, they may con­tain other bugs that expose still other vulnerabilities.

Ora­cle has yet to com­ment on the vul­ner­a­bil­ity or when users ought to expect a fix, but it might be some time. The data­base giant ordi­nar­ily observes a strict thrice-annual patch sched­ule for Java, & the next batch of fixes is not due until Octo­ber 16.

In advance of any offi­cial patch, & because of the seri­ous­ness of the vul­ner­a­bil­ity, mal­ware researchers at Deep­End Research have devel­oped an interim fix that they say seems to pre­vent the rogue Java code from exe­cut­ing its pay­load, although it’s received tiny testing.

Because the patch could be used to cre­ate new exploits if it fell in to the wrong hands, how­ever, Deep­End Research is only mak­ing it avail­able by indi­vid­ual request to sys­tems admin­is­tra­tors who man­age giant num­bers of clients for com­pa­nies that depend on Java.

For indi­vid­ual users, the researchers say, the best solu­tion for now is to dis­able the Java browser plu­gin until Ora­cle issues an offi­cial patch.

Source: The Reg­is­ter

How to alphabetically order vTiger picklists

So, I was work­ing on a vTiger data­base for a client and I noticed that the pick­lists don’t order alpha­bet­i­cally which is a real pain — and that order­ing gets worse with dif­fer­ent users.

I found a rel­a­tively easy fix for this which I thought may help others.

We’ll have to change 2 files — Pick­Lis­tU­tils and Detail­ViewU­tils. If you’re won­der­ing about the Edit View (EditViewU­tils), we don’t need to change that because it pulls from Pick­Lis­tU­tils which we’re changing.

File 1 — PickListUtils

Head over to modules/picklist/PickListUtils.php.
Look around line 190, for this:

$sql = “SELECT dis­tinct “.$adb->sql_escape_string($tableName).” FROM “. $adb->sql_escape_string(“vtiger_$tableName”)
. ” inner join vtiger_role2picklist on “.$adb->sql_escape_string(“vtiger_$tableName”).”.picklist_valueid=vtiger_role2picklist.picklistvalueid“
. ” and roleid in (“.generateQuestionMarks($roleids).”) order by sortid”;

We need to get things changed up a bit, and get things ordered by the pick­list entry which depends on the field name, so here it’s called $table­Name.
Let’s tidy things up while we’re at it. Notice I’ll be adding 2 extra lines before the above query, along with edit­ing the query.

$table­Name = $adb->sql_escape_string($tableName);
$questionmark_roleids = generateQuestionMarks($roleids);

$sql = “SELECT dis­tinct $table­Name FROM vtiger_$tableName
inner join vtiger_role2picklist on vtiger_$tableName.picklist_valueid=vtiger_role2picklist.picklistvalueid
and roleid in ($questionmark_roleids) order by vtiger_$tableName.$tableName”;

So just to clear up, we replace the first block of code with the sec­ond block of code.

Those there who are more famil­iar with PHP / MySQL will notice what I’ve done to clean it up a bit.

The impor­tant bit for order­ing of the drop down boxes is there “… order by vtiger_$tableName.$tableName”.

File 2 — DetailViewUtils

Head over to include/utils/DetailViewUtils.php.

Around line 175, find the following:

$pick_query=“select $field­name from vtiger_$fieldname”;

Change it for this:

$pick_query=“select $field­name from vtiger_$fieldname order by $field­name asc”;

There’s also a secu­rity glitch on this file near here, so we’ll patch that too.
Around line 157–159 find the following:

}
elseif($uitype == 15)
{
$label_fld[] = getTranslatedString($fieldlabel, $module);

We’re going to add a line, so replace the above code for what’s below:

}
elseif($uitype == 15)
{
$field­name = $adb->sql_escape_string($fieldname);
$label_fld[] = getTranslatedString($fieldlabel, $module);

All done.

I hope I helped some­one :-)

Disable “Featured Today” in EA Origin

[6th Feb 2013 — Con­firmed, still working]

So today, once again, I got annoyed with Ori­gin send­ing me advert spam about games I don’t want every time I boot my computer.

I did some research and came to con­clu­sion that:

EA don’t give a crap;
Nobody else seems to know how to fix this any­more;
There is no real option to dis­able it, only a work around.

To remove the damn adverts, see here:

Nav­i­gate to c:\users\<your username>\appdata\roaming\origin
(Hint: Start with “My Com­puter” or “Com­puter”)
Note: Some of the fold­ers, like app­data might be hid­den so you will either have to “show hid­den files” from tools->options, or, once in the folder for <your user­name>, type App­Data in the address bar and hit enter.

Addi­tion from an anony­mous user via a comment:

A quicker way of finding it:

On Win­dows 7 you can search for:
%appdata%/origin/local_
then rightclick > edit
On XP you can do start > run
%appdata%/origin/

You will see a cou­ple of fold­ers and a few files.

Look for the files start­ing local_
They will look some­thing like this:

local_ad7c98735376da64f91671209310fcb2.xml

We’re NOT inter­ested in local.xml
Open any of the files that look like:

local_ad7c98735376da64f91671209310fcb2.xml

in your favourite edi­tor (notepad, word­pad, notepad++, crim­son, etc)
Find the fol­low­ing in all of the files (if you have more than 1):

<Set­ting key=“PromoBrowserGameFinishedLastShown” type=“2” value=“2”/>

Change the value=“2” to value=“999999999”

So it goes FROM this:

<Set­ting key=“PromoBrowserGameFinishedLastShown” type=“2” value=“2”/>

TO this:

<Set­ting key=“PromoBrowserGameFinishedLastShown” type=“2” value=“999999999”/>

Remem­ber to do it in any files which start local_ and look like this:

local_ad7c98735376da64f91671209310fcb2.xml

Now, you won’t have popup spam fea­tured today adver­tis­ing every time you start Ori­gin. At least for a while, anyway.

Until the next update, where EA swear to have resolved it… we’ll see.

28 Tonne truck runs over iPhone 4S

It was Mon­day 3rd Decem­ber 2012. A gen­tle­man brings his iPhone 4S to us.

It was totally smashed.

We asked what had hap­pened, he pro­ceeds to explain that his son, a lorry dri­ver, ran over the iPhone in his 28 tonne truck. Woops.

No wor­ries, though.

In less than 24 hours we had repaired the iPhone good as new — not a scratch left for £75 total.

Need­less to say, he was more than happy.

Repair Success Stories

This is a page ded­i­cated to repair suc­cess sto­ries we have had in our shop. These are cus­tomers that brought items into our shop to repair their dam­aged items. These are just a few, to give you an idea of the kind of repairs we under­take on a daily basis.

Item: Apple iPhone 4S
Prob­lem: Cus­tomer dropped in Orange Juice, phone was com­pletely sub­merged in liq­uid. iPhone did not turn on after­wards.
Solu­tion: We did a full strip down on the item and a full liq­uid clean, reassem­bled the phone, rear cam­era was not work­ing, we replaced the cam­era and the phone was fully work­ing.
Time scale: 24 Hours

Item: Acer Aspire 5733
Prob­lem: USB Ports not work­ing, cus­tomer returned item to man­u­fac­turer for repair, they returned it to him, unable to repair the prob­lem.
Solu­tion: We stripped the lap­top down and found that the USB IC had blown, we sourced and ordered a new IC for the cus­tomer, when the new part arrived, we replaced the IC and reassem­bled cus­tomers lap­top. USB ports were then fully work­ing. We also fixed the cus­tomers micro­phone cable which had been dam­aged by the pre­vi­ous repair attempt.
Time scale: 14 Days

Item: Advent All in one Desk­top
Prob­lem: No dis­play, unit turned on but noth­ing on the screen. Cus­tomer returned to place of pur­chase (large PC retail shop), they told him not eco­nom­i­cally viable to repair and his best option would be to throw it into a skip and buy a new one.
Solu­tion: We stripped the item and found a dry sol­der joint on the screen inverter, we repaired the dry sol­der joint and the inveter was work­ing afterwards, reassembled the unit and screen dis­play was per­fect after­wards.
Time Scale: 5 Hours

Item: Apple iPhone 3GS
Prob­lem: Cus­tomer dropped in the toi­let, phone was com­pletely sub­merged in liq­uid. iPhone did not turn on after­wards.
Solu­tion: We did a full strip down on the item and a full liq­uid clean, reassem­bled the phone, bat­tery did not hold any charge, we replaced the bat­tery and the phone was fully work­ing.
Time scale: 48 Hours

Item: Apple iPad 3rd Gen­er­a­tion
Prob­lem: Screen cracked while in hand lug­gage on a flight. Cus­tomer was fly­ing out to Ger­many for 4 weeks the next day.
Solu­tion: Sup­plied and fit­ted a new screen, iPad fully work­ing after­wards.
Time Scale: 3 Hours

Item: Apple Mac­book Pro
Prob­lem: Mac­book was in a bag in the boot of a car. Car was hit from the rear. Mac­book did not boot up at all, cus­tomer had vital data on the Mac­book and did not have it backed up else­where.
Solu­tion: Sup­plied and fit­ted a new hard drive as the impact dam­aged the old hard drive, ran data recov­ery on cus­tomers old hard drive, recov­er­ing all of the cus­tomers data, installed OS onto new hard drive and copied data on to the new hard drive, Mac­book fully work­ing after­wards.
Time Scale: 7 Hours

Item: Sony Vaio VGN-FW21E
Prob­lem: Lap­top was ran over by a Mas­tiff 3 armoured vehi­cle. Lap­top was beyond repair, but cus­tomer had a hard drive full of data, which was not backed up elsewhere
Solu­tion: We removed the hard drive, con­nected to our backup recov­ery machine, ran data recov­ery on the hard drive, we were able to recover 90% of the cus­tomers data on his exter­nal hard drive.
Time scale: 8 Hours

Item: Apple iPhone 4
Prob­lem: Ran over by his son, a lorry dri­ver, who ran over the iPhone in his 28 tonne truck.
Solu­tion: We fit­ted a new front and back to the phone, work­ing per­fectly after­wards.
Time scale: 6 Hours

Microsoft Excel 2013 & Word 2013 Stability Crashing

So we’ve noticed some prob­lems with Office 2013 recently — mainly Word 2013 and Excel 2013, run­ning on Win­dows 8.

Excel 2013 has the most issues, so we’ll talk about that:

The prob­lem is that if you try and apply any kind of text for­mat­ting — Bold, Italic, Font Colours etc Excel will crash.
Every. Sin­gle. Time.

On the Microsoft tech­ni­cal resource web­site peo­ple say try updat­ing Win­dows, Office, video dri­vers and other things like dis­abling hard­ware accel­er­a­tion and try­ing a clean boot. Noth­ing worked.

We then noticed that Excel (and Word) crashed when try­ing to print.

This made me thing about the print screen, which includes a print pre­view. The print pre­view com­mu­ni­cates with the print dri­ver — so I thought about that.

I tried set­ting a dif­fer­ent vir­tual printer (“Send to Onenote”) as the default printer.

I then went back into Excel (then Word) and tried to open the print screen. It worked.

Then I tried text for­mat­ting with a dif­fer­ent printer set as the default printer. It worked.

There you are, SOLVED.

To fix the Word 2013, Excel 2013 text for­mat­ting issue, it’s prob­a­bly your printer. Set a dif­fer­ent printer, prefer­ably vir­tual, some­thing like Onenote as the default printer and try again.

(To set a default printer open Devices and Print­ers from Set­tings or Con­trol Panel, right click a dif­fer­ent printer and click Set as Default).

iPhone 4S + Orange Juice = Bad

Item: Apple iPhone 4S
Prob­lem: Cus­tomer dropped in Orange Juice, phone was com­pletely sub­merged in liq­uid. iPhone did not turn on after­wards.
Solu­tion: We did a full strip down on the item and a full liq­uid clean, reassem­bled the phone, rear cam­era was not work­ing, we replaced the cam­era and the phone was fully work­ing.
Time scale: 24 Hours

We’re better than the manufacturer?

Item: Acer Aspire 5733
Prob­lem: USB Ports not work­ing at all. Cus­tomer returned item to man­u­fac­turer for repair, they returned it to him, unable to repair the prob­lem. We later found out from the cus­tomer that the man­u­fac­turer also broke his micro­phone which was work­ing pre­vi­ously.
Solu­tion: We stripped the lap­top down and found that an IC for the USB con­troller cir­cuitry had blown. We sourced and ordered a new IC for the cus­tomer and when the new part arrived we replaced the IC and reassem­bled cus­tomers lap­top. USB ports were then fully work­ing. We also fixed the cus­tomers micro­phone cable which had been dam­aged by the pre­vi­ous repair attempt.
Time scale: 14 Days (Part had to be ordered from Hong Kong)

Bin it? Or bring it to us?

Item: Advent All in one Desk­top
Prob­lem: No dis­play, unit turned on but noth­ing on the screen. Cus­tomer returned to place of pur­chase (one of the largest PC retail stores in the World), they told him not eco­nom­i­cally viable to repair and his best option would be to throw it into a skip and buy a new one.
The cus­tomer told us that the retail store’s actual words were “Bin it”.
Solu­tion: We stripped the item and found a dry sol­der joint on the LCD inverter, we repaired the dry sol­der joint and the inveter was work­ing afterwards, reassembled the unit and screen dis­play was per­fect after­wards.
Time Scale: 3 Hours

iPhone down the toilet

Item: Apple iPhone 3GS
Prob­lem: Cus­tomer dropped in the toi­let, phone was com­pletely sub­merged in liq­uid. iPhone did not turn on after­wards.
Solu­tion: We did a full strip down on the item and a full liq­uid clean, reassem­bled the phone, bat­tery did not hold any charge, we replaced the bat­tery and the phone was fully work­ing.
Time scale: 48 Hours

iPad hand luggage error

Item: Apple iPad 3rd Gen­er­a­tion
Prob­lem: Screen cracked while in hand lug­gage on a flight. Cus­tomer was fly­ing out to Ger­many for 4 weeks the next day.
Solu­tion: Sup­plied and fit­ted a new screen, iPad fully work­ing after­wards.
Time Scale: 3 Hours

MacBook Pro Seriously Injured in Car Accident

Item: Apple Mac­book Pro
Prob­lem: Mac­book was in a bag in the boot of a car. Car was hit from the rear. Mac­book did not boot up at all, cus­tomer had vital data on the Mac­book and did not have it backed up else­where.
Solu­tion: Sup­plied and fit­ted a new hard drive as the impact dam­aged the old hard drive, ran data recov­ery on cus­tomers old hard drive, recov­er­ing all of the cus­tomers data, installed OS onto new hard drive and copied data on to the new hard drive, Mac­book fully work­ing after­wards.
Time Scale: 7 Hours

Item: Sony Vaio VGN-FW21E
Prob­lem: Lap­top was ran over by a Mas­tiff 3 armoured vehi­cle. Lap­top was beyond repair, but cus­tomer had a hard drive full of data, which was not backed up elsewhere
Solu­tion: We removed the hard drive, con­nected to our backup recov­ery machine, ran data recov­ery on the hard drive, we were able to recover 90% of the cus­tomers data on his exter­nal hard drive.
Time scale: 8 Hours

Item: Apple iPhone 4
Prob­lem: Ran over by his son, a lorry dri­ver, who ran over the iPhone in his 28 tonne truck.
Solu­tion: We fit­ted a new front and back to the phone, work­ing per­fectly after­wards.
Time scale: 6 Hours

PCEU Virus Creators Arrested in Staffordshire

Three Britons have been arrested on sus­pi­cion of dis­trib­ut­ing mali­cious soft­ware known as “ransomware”.

The pro­gram they are alleged to have used made vic­tims believe their web brows­ing habits were being inves­ti­gated by police.

The pro­gram stopped a PC work­ing and dis­played a warn­ing mes­sage pur­port­edly from the Met­ro­pol­i­tan Police.

The mes­sage claimed ille­gal web use had been detected and demanded pay­ment of a £100 fine.

The warn­ing page used logos from both the Met­ro­pol­i­tan Police and the Police Cen­tral Crime e-Crime Unit (PCEU) to make it look more like an offi­cial warn­ing notice.

I remind all com­puter users that police do not use such a method to impose or enforce fines, so if you are con­fronted by such a page do not enter any of your details,” said Det Insp Jason Tunn from the PCEU in a statement.

Instead of respond­ing, said Det Insp Tunn, peo­ple should con­tact the police.

All three sus­pects, two men and a woman, are from Stoke-on-Trent and are accused of using the mali­cious code to defraud vic­tims. All three are being held in cus­tody at a Stafford­shire police station.

So-called ran­somware is becom­ing increas­ingly pop­u­lar with cyber­crim­i­nals and more usu­ally works by pre­vent­ing a com­puter start­ing up or encrypt­ing impor­tant doc­u­ments. Peo­ple often fall vic­tim by fol­low­ing a link to a booby-trapped web­site that installs the mali­cious pro­gram when they visit.

Ear­lier this month an Aus­tralian med­ical cen­tre was hit by ran­somware which encrypted patient records. The mali­cious hack­ers behind the pro­gram demanded 4,000 Aus­tralian dol­lars (£2,610) to release the records.

SOURCE:BBC NEWS UK

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