Closed on Easter Bank Holidays [03/04/15]

This is just an update letting everyone know that we will be closed on Friday 3rd April 2015 and Monday 6th April 2015 as they are the Easter Bank Holidays.

Failed to load hamachi configuration. The application will now exit.

For Hamachi users getting the following error:

Failed to load Hamachi configuration. The application will now exit.

When you try and load it, it’s quite frustrating as there’s no hint on where the fault it.

To fix it

  • Open the Windows Run dialogue, by pressing the Windows Key (in between Ctrl and Alt) together with R. Or click start then Run, if it’s there.
  • Once you have the Run dialogue open, type %LOCALAPPDATA%.
  • This will open a folder window  for which the path should be something like C:\Users\*your-username*\AppData\Local.
  • Look for LogMeIn Hamachi.
  • Rename LogMeIn Hamachi to something else, i.e. LogMeIn Hamachi Old. (Right click on the folder and click rename, or press F2 whilst the folder is selected/highlighted).
  • Then lets double check in another place.
  • Open the Windows Run dialogue again.
  • This time type %APPDATA%.
  • If there’s a Hamachi folder or LogMeIn Hamachi folder there, rename it as you did the other one.
  • All done. Start Hamachi, it should work. (I personally verified this fix!)

Hope that helps a few of you out there!

Sage Instant Accounts Crashing on Year End

I recently encountered a problem whereby every time the user tried to run a “Year End” on Sage Instant Accounts 2013, with all updates installed, it would crash. The year end wouldn’t run and they would have to try again, causing it to crash again.

Turns out the problem is caused by “Locking the date”.

During the year end procedure, ensure that you DO NOT tick “Lock Date” and DO NOT enter a date. As shown below:

Sage Instant Accounts - Don't tick Lock Date

That should be all folks!

That enabled my user to run the year end, successfully, first time afterwards.

Windows XP Support Ending

  • Why XP support is ending

    Microsoft has provided support for Windows XP for 12 years—longer than any previous Windows operating system. The time has come for us, along with our hardware and software partners, to invest our resources toward supporting more recent technologies so that we can continue to deliver great, new experiences.

  • What do you need to do?

    Don’t panic. Just come and see us. We’ll give you honest advice and information – and check your computer if needed.

Conceptex Limited – Official Discount Voucher

THIS VOUCHER ENTITLES YOU TO 30% OFF THE FOLLOWING SERVICES:-
Windows re-installation, full fan & case clean, hardware health check

Offer Valid Until 14/02/2014

Conceptex Limited – Official Discount Voucher

Fake Amazon.com and Companies House Virus/Phishing Emails

We have had several reports from customers that they have received an email from Amazon which turned out to be a fake email. Not all Anti-Virus protection software is detecting it.

If you receive an email from Amazon and it has an attachment, delete the email.

There is a similar email from Companies House also going around. The email talks about company complaints, to try and get unsuspecting people to open the attachment.

Same again, delete it!

Also update your Security software!

DO NOT UPDATE YOUR PLAYSTATION 3 TO 4.45

During our tech read up this morning, we’ve discovered that a lot of user’s Playstation 3’s are becoming bricked / unusable due to the mandatoryPS3 Bricked

4.45 update

IF YOU’RE ASKED TO UPDATE, AVOID IT AT ALL COSTS AS IT WILL BRICK YOUR UNIT!

Users of the Playstation 3 Forums are stating that their consoles are getting stuck on the screen with “Wavy lines and stars”

If you experience this problem contact us on 01902 713 137 or bring your PS3 into our shop


Used Apple iPad 2 32GB Black WiFi for sale @ £295

Apple iPad 2 WiFi 32GB Black

Used iPad for sale

Apple iPad 2

Black

WiFi

32GB

9.7” Screen

Box & Cable

£295

PceU (Fake Police Virus) still infecting thousands with new version of the virus/scam

The notorious PCeU virus/scam/scareware is back with a new version and has infected thousands of PCs and Laptops.

Police are warning internet users to beware of a scam in which a fake message featuring the Police logo appears on their computer screen saying they have been fined and to enter banking details.

Police has received a lots of calls about the scam, in which people accessing adult websites receive a message purportedly from UK Police advising them they have been fined for accessing the site and to pay a fee.

Police have no association with any of the websites and suggest users avoid accessing such sites. Police also encourage web users to protect their computers with appropriate anti-virus software.

We can remove the virus and also provide anti-virus software to protect you in the future.

Dell 17-inch LCD Monitor (Refurbished) – Only £21

Dell 17-inch LCD Monitor (Refurbished) – £21

  • Save space and money with this reliable Dell 17-inch black LCD flat panel computer monitor
  • Refurbished corporate grade LCD
  • 16 ms response time
  • 450:1 contrast ratio
  • 300 cd/m2 brightness
  • 1280 x 1024 maximum resolution
  • .264mm pixel pitch
  • Over 16 million colors
  • Only £21

Call today on 01902 713137

PCEU Virus Creators Arrested in Staffordshire

Three Britons have been arrested on suspicion of distributing malicious software known as “ransomware”.

The program they are alleged to have used made victims believe their web browsing habits were being investigated by police.

The program stopped a PC working and displayed a warning message purportedly from the Metropolitan Police.

The message claimed illegal web use had been detected and demanded payment of a £100 fine.

The warning page used logos from both the Metropolitan Police and the Police Central Crime e-Crime Unit (PCEU) to make it look more like an official warning notice.

“I remind all computer users that police do not use such a method to impose or enforce fines, so if you are confronted by such a page do not enter any of your details,” said Det Insp Jason Tunn from the PCEU in a statement.

Instead of responding, said Det Insp Tunn, people should contact the police.

All three suspects, two men and a woman, are from Stoke-on-Trent and are accused of using the malicious code to defraud victims. All three are being held in custody at a Staffordshire police station.

So-called ransomware is becoming increasingly popular with cybercriminals and more usually works by preventing a computer starting up or encrypting important documents. People often fall victim by following a link to a booby-trapped website that installs the malicious program when they visit.

Earlier this month an Australian medical centre was hit by ransomware which encrypted patient records. The malicious hackers behind the program demanded 4,000 Australian dollars (£2,610) to release the records.

SOURCE:BBC NEWS UK

MacBook Pro Seriously Injured in Car Accident

Item: Apple Macbook Pro
Problem: Macbook was in a bag in the boot of a car. Car was hit from the rear. Macbook did not boot up at all, customer had vital data on the Macbook and did not have it backed up elsewhere.
Solution: Supplied and fitted a new hard drive as the impact damaged the old hard drive, ran data recovery on customers old hard drive, recovering all of the customers data, installed OS onto new hard drive and copied data on to the new hard drive, Macbook fully working afterwards.
Time Scale: 7 Hours

Item: Sony Vaio VGN-FW21E
Problem: Laptop was ran over by a Mastiff 3 armoured vehicle. Laptop was beyond repair, but customer had a hard drive full of data, which was not backed up elsewhere
Solution: We removed the hard drive, connected to our backup recovery machine, ran data recovery on the hard drive, we were able to recover 90% of the customers data on his external hard drive.
Time scale: 8 Hours

Item: Apple iPhone 4
Problem: Ran over by his son, a lorry dri­ver, who ran over the iPhone in his 28 tonne truck.
Solution: We fitted a new front and back to the phone, working perfectly afterwards.
Time scale: 6 Hours

iPad hand luggage error

Item: Apple iPad 3rd Generation
Problem: Screen cracked while in hand luggage on a flight. Customer was flying out to Germany for 4 weeks the next day.
Solution: Supplied and fitted a new screen, iPad fully working afterwards.
Time Scale: 3 Hours

iPhone down the toilet

Item: Apple iPhone 3GS
Problem: Customer dropped in the toilet, phone was completely submerged in liquid. iPhone did not turn on afterwards.
Solution: We did a full strip down on the item and a full liquid clean, reassembled the phone, battery did not hold any charge, we replaced the battery and the phone was fully working.
Time scale: 48 Hours

Bin it? Or bring it to us?

Item: Advent All in one Desktop
Problem: No display, unit turned on but nothing on the screen. Customer returned to place of purchase (one of the largest PC retail stores in the World), they told him not economically viable to repair and his best option would be to throw it into a skip and buy a new one.
The customer told us that the retail store’s actual words were “Bin it”.
Solution: We stripped the item and found a dry solder joint on the LCD inverter, we repaired the dry solder joint and the inveter was working afterwards, reassembled the unit and screen display was perfect afterwards.
Time Scale: 3 Hours

We’re better than the manufacturer?

Item: Acer Aspire 5733
Problem: USB Ports not working at all. Customer returned item to manufacturer for repair, they returned it to him, unable to repair the problem. We later found out from the customer that the manufacturer also broke his microphone which was working previously.
Solution: We stripped the laptop down and found that an IC for the USB controller circuitry had blown. We sourced and ordered a new IC for the customer and when the new part arrived we replaced the IC and reassembled customers laptop. USB ports were then fully working. We also fixed the customers microphone cable which had been damaged by the previous repair attempt.
Time scale: 14 Days (Part had to be ordered from Hong Kong)

iPhone 4S + Orange Juice = Bad

Item: Apple iPhone 4S
Problem: Customer dropped in Orange Juice, phone was completely submerged in liquid. iPhone did not turn on afterwards.
Solution: We did a full strip down on the item and a full liquid clean, reassembled the phone, rear camera was not working, we replaced the camera and the phone was fully working.
Time scale: 24 Hours

Repair Success Stories

This is a page dedicated to repair success stories we have had in our shop. These are customers that brought items into our shop to repair their damaged items. These are just a few, to give you an idea of the kind of repairs we undertake on a daily basis.

Item: Apple iPhone 4S
Problem: Customer dropped in Orange Juice, phone was completely submerged in liquid. iPhone did not turn on afterwards.
Solution: We did a full strip down on the item and a full liquid clean, reassembled the phone, rear camera was not working, we replaced the camera and the phone was fully working.
Time scale: 24 Hours

Item: Acer Aspire 5733
Problem: USB Ports not working, customer returned item to manufacturer for repair, they returned it to him, unable to repair the problem.
Solution: We stripped the laptop down and found that the USB IC had blown, we sourced and ordered a new IC for the customer, when the new part arrived, we replaced the IC and reassembled customers laptop. USB ports were then fully working. We also fixed the customers microphone cable which had been damaged by the previous repair attempt.
Time scale: 14 Days

Item: Advent All in one Desktop
Problem: No display, unit turned on but nothing on the screen. Customer returned to place of purchase (large PC retail shop), they told him not economically viable to repair and his best option would be to throw it into a skip and buy a new one.
Solution: We stripped the item and found a dry solder joint on the screen inverter, we repaired the dry solder joint and the inveter was working afterwards, reassembled the unit and screen display was perfect afterwards.
Time Scale: 5 Hours

Item: Apple iPhone 3GS
Problem: Customer dropped in the toilet, phone was completely submerged in liquid. iPhone did not turn on afterwards.
Solution: We did a full strip down on the item and a full liquid clean, reassembled the phone, battery did not hold any charge, we replaced the battery and the phone was fully working.
Time scale: 48 Hours

Item: Apple iPad 3rd Generation
Problem: Screen cracked while in hand luggage on a flight. Customer was flying out to Germany for 4 weeks the next day.
Solution: Supplied and fitted a new screen, iPad fully working afterwards.
Time Scale: 3 Hours

Item: Apple Macbook Pro
Problem: Macbook was in a bag in the boot of a car. Car was hit from the rear. Macbook did not boot up at all, customer had vital data on the Macbook and did not have it backed up elsewhere.
Solution: Supplied and fitted a new hard drive as the impact damaged the old hard drive, ran data recovery on customers old hard drive, recovering all of the customers data, installed OS onto new hard drive and copied data on to the new hard drive, Macbook fully working afterwards.
Time Scale: 7 Hours

Item: Sony Vaio VGN-FW21E
Problem: Laptop was ran over by a Mastiff 3 armoured vehicle. Laptop was beyond repair, but customer had a hard drive full of data, which was not backed up elsewhere
Solution: We removed the hard drive, connected to our backup recovery machine, ran data recovery on the hard drive, we were able to recover 90% of the customers data on his external hard drive.
Time scale: 8 Hours

Item: Apple iPhone 4
Problem: Ran over by his son, a lorry dri­ver, who ran over the iPhone in his 28 tonne truck.
Solution: We fitted a new front and back to the phone, working perfectly afterwards.
Time scale: 6 Hours

Microsoft Excel 2013 & Word 2013 Stability Crashing

So we’ve noticed some problems with Office 2013 recently – mainly Word 2013 and Excel 2013, running on Windows 8.

Excel 2013 has the most issues, so we’ll talk about that:

The problem is that if you try and apply any kind of text formatting – Bold, Italic, Font Colours etc Excel will crash.
Every. Single. Time.

On the Microsoft technical resource website people say try updating Windows, Office, video drivers and other things like disabling hardware acceleration and trying a clean boot. Nothing worked.

We then noticed that Excel (and Word) crashed when trying to print.

This made me thing about the print screen, which includes a print preview. The print preview communicates with the print driver – so I thought about that.

I tried setting a different virtual printer (“Send to Onenote”) as the default printer.

I then went back into Excel (then Word) and tried to open the print screen. It worked.

Then I tried text formatting with a different printer set as the default printer. It worked.

There you are, SOLVED.

To fix the Word 2013, Excel 2013 text formatting issue, it’s probably your printer. Set a different printer, preferably virtual, something like Onenote as the default printer and try again.

(To set a default printer open Devices and Printers from Settings or Control Panel, right click a different printer and click Set as Default).

28 Tonne truck runs over iPhone 4S

It was Monday 3rd December 2012. A gentleman brings his iPhone 4S to us.

It was totally smashed.

We asked what had happened, he proceeds to explain that his son, a lorry driver, ran over the iPhone in his 28 tonne truck. Woops.

No worries, though.

In less than 24 hours we had repaired the iPhone good as new – not a scratch left for £75 total.

Needless to say, he was more than happy.

Disable “Featured Today” in EA Origin

[6th Feb 2013 – Confirmed, still working]

So today, once again, I got annoyed with Origin sending me advert spam about games I don’t want every time I boot my computer.

I did some research and came to conclusion that:

EA don’t give a crap;
Nobody else seems to know how to fix this anymore;
There is no real option to disable it, only a work around.

To remove the damn adverts, see here:

Navigate to c:\users\<your username>\appdata\roaming\origin
(Hint: Start with “My Computer” or “Computer”)
Note: Some of the folders, like appdata might be hidden so you will either have to “show hidden files” from tools->options, or, once in the folder for <your username>, type AppData in the address bar and hit enter.

Addition from an anonymous user via a comment:

A quicker way of finding it:

On Win­dows 7 you can search for:
%appdata%/origin/local_
then rightclick > edit
On XP you can do start > run
%appdata%/origin/

You will see a couple of folders and a few files.

Look for the files starting local_
They will look something like this:

local_ad7c98735376da64f91671209310fcb2.xml

We’re NOT interested in local.xml
Open any of the files that look like:

local_ad7c98735376da64f91671209310fcb2.xml

in your favourite editor (notepad, wordpad, notepad++, crimson, etc)
Find the following in all of the files (if you have more than 1):

<Setting key=”PromoBrowserGameFinishedLastShown” type=”2″ value=”2″/>

Change the value=”2″ to value=”999999999″

So it goes FROM this:

<Setting key=”PromoBrowserGameFinishedLastShown” type=”2″ value=”2″/>

TO this:

<Setting key=”PromoBrowserGameFinishedLastShown” type=”2″ value=”999999999″/>

Remember to do it in any files which start local_ and look like this:

local_ad7c98735376da64f91671209310fcb2.xml

Now, you won’t have popup spam featured today advertising every time you start Origin. At least for a while, anyway.

Until the next update, where EA swear to have resolved it… we’ll see.

How to alphabetically order vTiger picklists

So, I was working on a vTiger database for a client and I noticed that the picklists don’t order alphabetically which is a real pain – and that ordering gets worse with different users.

I found a relatively easy fix for this which I thought may help others.

We’ll have to change 2 files – PickListUtils and DetailViewUtils. If you’re wondering about the Edit View (EditViewUtils), we don’t need to change that because it pulls from PickListUtils which we’re changing.

File 1 – PickListUtils

Head over to modules/picklist/PickListUtils.php.
Look around line 190, for this:

$sql = “SELECT distinct “.$adb->sql_escape_string($tableName).” FROM “. $adb->sql_escape_string(“vtiger_$tableName”)
. ” inner join vtiger_role2picklist on “.$adb->sql_escape_string(“vtiger_$tableName”).”.picklist_valueid=vtiger_role2picklist.picklistvalueid”
. ” and roleid in (“.generateQuestionMarks($roleids).”) order by sortid”;

We need to get things changed up a bit, and get things ordered by the picklist entry which depends on the field name, so here it’s called $tableName.
Let’s tidy things up while we’re at it. Notice I’ll be adding 2 extra lines before the above query, along with editing the query.

$tableName = $adb->sql_escape_string($tableName);
$questionmark_roleids = generateQuestionMarks($roleids);

$sql = “SELECT distinct $tableName FROM vtiger_$tableName
inner join vtiger_role2picklist on vtiger_$tableName.picklist_valueid=vtiger_role2picklist.picklistvalueid
and roleid in ($questionmark_roleids) order by vtiger_$tableName.$tableName“;

So just to clear up, we replace the first block of code with the second block of code.

Those there who are more familiar with PHP / MySQL will notice what I’ve done to clean it up a bit.

The important bit for ordering of the drop down boxes is there “… order by vtiger_$tableName.$tableName“.

File 2 – DetailViewUtils

Head over to include/utils/DetailViewUtils.php.

Around line 175, find the following:

$pick_query=”select $fieldname from vtiger_$fieldname”;

Change it for this:

$pick_query=”select $fieldname from vtiger_$fieldname order by $fieldname asc”;

There’s also a security glitch on this file near here, so we’ll patch that too.
Around line 157-159 find the following:

}
elseif($uitype == 15)
{
$label_fld[] = getTranslatedString($fieldlabel, $module);

We’re going to add a line, so replace the above code for what’s below:

}
elseif($uitype == 15)
{
$fieldname = $adb->sql_escape_string($fieldname);
$label_fld[] = getTranslatedString($fieldlabel, $module);

All done.

I hope I helped someone :-)

Security Warning: Java 1.7 Exploit

A new browser-based exploit for a Java vulnerability that allows attackers to execute arbitrary code on client systems has been spotted in the wild & because of Oracle’s Java patch schedule, it may be some time before a fix becomes widely available.

The vulnerability is present in the Java Runtime Surroundings (JRE) version one.7 or later, Atif Mushtaq of security firm FireEye reported on Sunday, while PCs with Java versions one.6 or earlier installed are not in danger.

In the form in which it was discovered, the exploit only works on Windows machines, because the payload that it downloads is a Windows executable. But the hackers behind the Metasploit penetration testing program say they have studied the exploit & found that it could as basically be used to assault machines jogging Linux or Mac OS X, given the appropriate payload.

The vulnerability allows attackers to make use of a custom web page to force systems to download & run an arbitrary payload for example, a keylogger or some other type of malware. The payload does not require to be a Java app itself.

Although the actual source of the exploit is not known, it was originally discovered on a server with a domain name that resolved to an IP address located in China. The malware it installed on compromised systems tried to connect to a command-and-control server believed to be located in Singapore.

All browsers jogging on these systems were found to be vulnerable in the event that they had the Java plugin installed, including Chrome, Firefox, Net Explorer, Opera, & Safari.

Downgrading to an earlier version of Java is not advised, because although earlier versions are not vulnerable to this particular exploit, they may contain other bugs that expose still other vulnerabilities.

Oracle has yet to comment on the vulnerability or when users ought to expect a fix, but it might be some time. The database giant ordinarily observes a strict thrice-annual patch schedule for Java, & the next batch of fixes is not due until October 16.

In advance of any official patch, & because of the seriousness of the vulnerability, malware researchers at DeepEnd Research have developed an interim fix that they say seems to prevent the rogue Java code from executing its payload, although it’s received tiny testing.

Because the patch could be used to create new exploits if it fell in to the wrong hands, however, DeepEnd Research is only making it available by individual request to systems administrators who manage giant numbers of clients for companies that depend on Java.

For individual users, the researchers say, the best solution for now is to disable the Java browser plugin until Oracle issues an official patch.

Source: The Register

PC vs Xbox Call of Duty®: Modern Warfare® 3

Coming Soon

We are going to host a keyboard and mouse vs Xbox controller competition soon. We are going to settle the long debate of PC vs Xbox. We think that using a keyboard and mouse is far superior to using a control pad, Xbox players think different, so we are going to host a competition. We don’t have a date set yet but we will update and so as we have something confirmed.

PC vs Xbox

Gaming PC’s for MW3, BF3 etc

We now have a range of powerful gaming PC’s custom built to play games as such as Modern Warfare 3 and Battlefield 3.

Such PC’s start from around £500.

We only use top quality parts which we have tested, researched and reviewed.

We also take advice from trustworthy sources such as Overclock 3D .net (nice to meet you at the GadgetShow Live Professional!)

Get in touch – call or pop in for more information. We’re happy to help.

HARD DRIVE PRICES SKY ROCKET DUE TO THAILAND FLOODS

The hard drive market is reacting to the heavy floods in Thailand.

Prices for hard drives have jumped by as much as 50 percent within one week, market research firm IHS said. About a quarter of all hard drives are manufactured in Thailand and it appears that all major vendors are affected in some way.

Western Digital previously said that it may see a revenue decline of about 60 percent in the current quarter and told German publication Golem.de that it will be able to produce only 22 to 26 million drives this quarter, instead of the planned 58 million units. A spokesperson said that WD “currently waits for the factories to dry” to be able to restart its manufacturing tools. What makes matters worse are the usually thin profit margins in the HDD industry, which means that manufacturers typically have only five to seven days of material supply.

A Seagate manager told CRN India that the company expects and “acute” shortage of drives and that the manufacturer expects prices to increase. However, there was no information how sharp this increase can be. Both WD and Seagate said that the floods in Thailand have created a problem for the industry that will take several quarters to resolve.

Thank you to TomsHardware & Golum.de for this information!

Samsung Galaxy Tab 10.1″ Oil Slick Problem On Display In PC World!

As we have posted before we have been testing the Samsung Galaxy Tab 10.1″ for business use.

Annoyingly we have fell victim to the oil slick, newton rings problem.

We have been reading online that you may be able to fix the problem by putting the tab in the fridge for an hour or so. We think this is totally unacceptable! We bought the 16gb WiFi version for £400.00 not something that I fancy having to put in the fridge every now and again. We have also heard that putting a sucker on the screen and gently pulling may also temporarily fix the problem.

We took our tab back to PC World (where we bought it from) on Monday 3rd October. Annoyingly they wouldn’t swap it for a new one as we’ve had it for more than 21 days. So I was told they would get it sent back to Samsung urgently as they “understand my frustrations” and I need it back for work!

I have just been to PC World (Friday 07th Oct) (as they wouldn’t answer their phone) to see how they are getting on with my tab. I was so annoyed to find out that it still has not been sent off to Samsung. The cheeky guy behind the counter even said to me when I handed over my booking form “Oh yeah its the Samsung Galaxy Tab with the broken screen isn’t it?” I said “NO! It’s the stupid manufacturing defect!”

I then went to have a look at some of the other tabs as I want to get myself an Asus EEE Transformer with the dock. I saw their Samsung Galaxy Tab on display and was amazed to see that the one they had on display actually has the same oil slick problem!!!!

So we took a video of the problem which can be viewed by clicking the link below. Please like the video and / or leave a comment if you are also facing the same problem!

Taken from Samsung Galaxy Oil Slick Problem

Our Services

This is a short video showing the range of services that we offer.

**SPECIAL OFFERS** PC/Laptop Air Dusters / CD Wallets

We now stock PC/Laptop Air dusters.
Apparently, we are the only place in Wolverhampton that sell them too!

Air Dusters

£6 Each or 3 for £14!

————————————————————————————————————————————————

We currently also have an offer on CD Wallets!

CD Wallets

£2 Each or 3 packs for £5!

WATCH THIS NEWS FEED FOR MORE SPECIAL OFFERS!

Ei System/ E System 3090 BIOS / CMOS Password Problem

Here is a 14-step guide written up by our head technician on how to remove the BIOS/CMOS/Power on Password from an Ei System/ E System 3090 laptop.

1: Earth Yourself
2: Disconnect battery & charger.
3: Expose motherboard, by removing the back panel.
4: Remove RAM from the back of the motherboard.
5: Put the RAM you took from the back into the other slot on the front of the motherboard, under the keyboard.
6: Look for the soldered points hightlighted on the photo below
Ei System/ E System 3090 Motherboard

7:  Turn the laptop upside-down.
8: Open the lid (so you can access the power button).
9: Plug the charger into the laptop.
10: Take a length of wire and short out the two points highlighted.  The two points are quite large blobs of solder.
11: They are labelled PJP6 & PJP8. Not too sure about the numbers, but definately similar.
12: Turn the laptop on – still holding the wire in place.
13: Leave for 5 seconds or so.
14: Remove jumping wire.

Laptop should boot when you remove the jumping wire.  No BIOS/CMOS/Power On passwords!

HP to discontinue PC Manufacturing

Hewlett-Packard has confirmed that the company will stop manufacturing PC’s, Tablets and Mobile phones.
It has also agreed to buy UK software firm Autonomy for £7.1bn ($11.7bn).
HP added that it was considering selling its personal systems group, which includes the world’s biggest PC-making business, and that it will discontinue its webOS devices.

HP is recognising what the world has recognised, which is hardware in terms of consumers is not a huge growth business anymore.

UPDATE: Wolverhampton Riots

As many may know, Riots hit the town of Wolverhampton. Yobs gathered up around Queen Square in the City Center, and damage quite a bit of property.
Local shops were asked to close under police recommendations, and many shops were boarded up.

We had a walk through the City Center and captured West Midlands Police doing a brilliant job – LINK: http://goo.gl/cBloY

We offer CCTV Installations to help catch yobs in the act.
For more information on our CCTV Services, please visit: http://www.cxitsupport.co.uk or call us on 01902 713137 for more information.

As we had to close early on Tuesday and Wednesday, we apologize for any inconvenience caused.

Tiny bug in laptop/computer screen

If you have a bug or fly crawling on the inside of your laptop screen, i am afraid you have been hit by “Thunder bugs (thirps)” they are notorious for getting into places that you dont think should be possibly, screens, watches, calculators.

This usually only happens in summer months of July and August, the best advise we can give is to ignore it, do not squash it. It will go in a few days time.  Taking your laptop apart will not help as the bug will actually be inside the screen.

Some advice we have seen on other forums is to turn off the laptop, put a bright desk lamp next to your screen, the theory is that the bug will be attracted to the light from the lamp. It seems to work.

Let us know how you get on.

Sony’s Playstation Network Data Compromised

As you all may know, Sony’s Playstation Network has been down over the last 6 days, due to an “External Intrusion” (in other words, it’s been hacked)

Sony have confirmed this morning that “Personal Information”, for example: Names, Addresses, PSN Usernames & Passwords have been stolen from their systems.

They have yet to confirm if Credit/Debit Card details have been compromised.

We advise EVERYONE that is signed up to Playstation Network to change ALL passwords, if you use the same one for Playstation Network.

Also, Sony have stated that anyone subscribed to PSN+ will NOT get compensation for the downtime.

AMD Athlon II X4 640 3.0GHz CPU – 4GB DDR3 1333MHz RAM – ASUS Motherboard Bundle

Our range of Motherboard Bundles are ideal for users looking for a simple solution to building a new PC or upgrading there existing setup. Each component is selected from our range to offer a balance of value and performance and then tested and are assembled and tested by our technical team.

Pricing

  • £181.99 inc VAT

This bundle is based upon the AMD Athlon II X4 QUAD Core processor running with at a speed of 3.0GHz and 2GB of 1333MHz DDR3 Memory. These are installed and tested in the AMD chipset AM3 motherboard, utilizing AMD onboard graphics, ideal for any starter home/office system.

Main Features
– AMD Athlon II X4 640 QUAD Core Processor running at 3.0GHz
– Kingston 4GB (2X 2GB) DDR3 1333MHz Memory
– ASUS 760G Chipset Micro ATX Motherboard

Every bundle comes with a processor, heatsink/fan and memory pre-installed and is tested & setup by our technical team before being despatched from our warehouse.

Motherboard Specifications

Specifications

CPU AMD Socket AM3 ;Phenom™II /Athlon™II /Sempron™ 100 Series Processors
Support 45nm CPU
AMD Cool ‘n’ Quiet™ 2.0 Technology (by CPU type)
Support CPU up to 95W
*Refer to www.asus.com for the AMD CPU support list
Chipset AMD 760G/SB710
(AMD 780L/SB710)
System Bus Up to 5200 MT/s ; HyperTransport™ 3.0
Memory 2 x DIMM, Max. 8 GB, DDR3 1800(O.C.)/1600(O.C.)/1333/1066 ECC,Non-ECC,Un-buffered Memory
Dual Channel memory architecture
*AMD AM3 100 and 200 series CPU support up to DDR3 1066MHz
**Due to OS limitation, when installing total memory of 4GB capacity or more, Windows® 32-bit operation system may only recognize less than 3GB. Install a 64-bit WindowsWindows® OS when you want to install 4GB or more memory on the motherboard.
***Refer to www.asus.com for the memory QVL (Qualified Vendors List)
Expansion Slots 1 x PCIe 2.0 x16
1 x PCIe x1
2 x PCI
VGA Integrated ATI Radeon 3000
Maximum shared memory of 1 G
Supports DVI-D with HDCP compliant with max. resolution 2560×1600(@ 60Hz )
Supports RGB with max. resolution 2048 x 1536(@75Hz)
Hybrid CrossFireX™ Support (For Windows Vista or later versions)
*Refer to www.amd.com for the Hybrid CrossFireX selected GPUs.
Storage Chipset
1 xUltraDMA 133/100/66
6 xSATA 3 Gb/s ports Support RAID 0,1,10,JBOD
LAN PCIe Gigabit LAN
Audio VIA VT1708S Support 8-Channel High Definition Audio
*Please update BIOS and audio driver to the latest version
*Choose the chassis with HD audio module in front panel to support 8-Channel audio output

– Support Multi-streaming,Single SPDIF Out,Anti-pop Function
– Support S/PDIF out interface

USB 10 USB 2.0/1.1 ports (6 ports at mid-board, 4 ports at back panel)
Back Panel I/O Ports 1 x DVI
1 x D-Sub
1 x PS/2 Keyboard
1 x PS/2 Mouse
1 x LAN(RJ45) port
4 x USB 2.0/1.1
3 x Audio jacks
Internal I/O Connectors 3 x USB connectors supports additional 6 USB 2.0 ports
1 x IDE connector
6 x SATA connectors
1 x CPU /Chassis Fan connector
1 x S/PDIF Out connector
1 x High Definition Front panel audio connector
1 x COM connector
1 x Printer port
1 x System Panel connector
1 x Internal speaker connector
1 x 24-pin ATX Power connector
1 x 4-pin ATX 12V Power connector
Form Factor uATX Form Factor
9.6 inch x 8.2 inch ( 24.4 cm x 20.8 cm )

NVIDIA GeForce GTX 550 Ti and 3D Vision Redefine PC Gaming

The new GeForce GTX 550 Ti brings awesome DX11 performance to the mainstream $149 PC gaming segment.

The new $149 3D Vision wireless glasses kit transforms PC games, videos, photographs, and Web browsing into an amazing, immersive 3D experience.

PC gaming just got a lot more fun today with the introduction of two new products: the NVIDIA GeForce GTX 550 Ti graphics processing unit (GPU) and a new version of the NVIDIA 3D Vision wireless glasses kit, both with an estimated e-tail price of $149 USD.

The GTX 550 Ti is the latest in NVIDIA Fermi line of consumer GPUs, designed to deliver stunning DirectX 11 (DX11) performance. It brings a new level of price/performance to mainstream PC gaming, while maintaining exceptionally quiet acoustics and requiring minimal power.

Like all NVIDIA “DX11 Done Right” GPUs, the GTX 550 Ti delivers the world’s fastest performance in its class for DX11 games. Compared with the closest competitive product, the GTX 550 Ti is up to 50 percent faster in today’s newest DX11 tessellated games, and 38 percent fasteri in previous-generation DX9 and DX10 games. And with NVIDIA SLI technology, the industry’s most scalable multi-GPU platform, gamers will be able to increase their PC’s gaming performance by adding a second GeForce GTX 550 Ti.

Introduced two years ago, NVIDIA 3D Vision has quickly transformed consumers’ gaming, photographic, and video experiences, and currently supports more than 500 3D games, a broad ecosystem of hardware and software partners, and 3DVisionLive.com, the first ever online 3D Vision community. Today, NVIDIA is pleased to announce a new version of the 3D Vision wireless glasses kit that costs $50 less than the original version, but also offers the same great 3D quality and features, and a rechargeable battery life of 60 hours, a 50 percent improvement over the original.

“The GTX 550 Ti paired with our 3D Vision technology provides gamers with an amazing low-cost platform that delivers an awesome immersive experience,” said Drew Henry, general manager of GeForce GPU business at NVIDIA. “As the leader in PC gaming hardware, we are excited about the future of PC gaming and how we can make those experiences as immersive as possible.”

With an estimated selling e-tail price starting at $149 USD, the GTX 550 Ti is available starting today from the world’s leading add-in card partners, including ASL, ASUS, Colorful, ECS, EVGA, Gainward, Galaxy, Gigabyte, Innovision 3D, Jetway, Leadtek, MSI, Palit, Point of View, PNY, Sparkle, Zotac and others.

HOT NEWS – Sony fix nVidia defect for free!

Sony Vaio will cover the costs to repair your nVidia chip if the machines is four years old or less!

Distorted video, random characters or blank screen issues due to failure of the NVIDIA graphics chip.

In July 2008, NVIDIA publicly acknowledged a failure associated with some of their graphics processors (GPU) due to a manufacturing defect in the graphics chip packaging. At that time Sony and NVIDIA jointly investigated whether VAIO models equipped with this GPU were impacted by this issue. This investigation revealed that the issue had not occurred in such VAIO models.

However, after closely monitoring the situation, Sony has now determined that a very small percentage of VAIO computers with the NVIDIA graphics chips may be affected.
These PCs may exhibit distorted video, random characters or a blank screen due to a failure of the NVIDIA graphics chip.

Resolution
As a part of our commitment to quality, for any customer who requires repair of their VAIO computer due to the NVIDIA graphics processor issue, Sony will cover the cost of repair (parts and labor) at no charge during the first four years following the date of purchase of the models in question (see list below).
In case your model is shown in the list below, we invite you to contact SONY VAIO directly to arrange service for your VAIO.

Applicable Models
• VGN-FZ11x, VGN-FZ18x, VGN-FZ21x, VGN-FZ31x, VGN-FZ38x
• VGN-AR11x, VGN-AR21x, VGN-AR31x
• VGN-C1Zx, VGN-C1Zx
• VGC-LM1xx, VGC-LM2xx
• VGC-LT1xx, VGC-LT2xx

Adblock Plus — Block all adverts from your web browser

Annoyed by adverts? Troubled by tracking? Bothered by banners? Install Adblock Plus now to regain control of the internet and change the way that you view the web.

* Block all ads automatically, no distractions
* Browse faster and safer
* Fully customizable — you are in control
* Easy to contribute, report issues when you see them

Download for Firefox here: Click here
Download for Chrome here: Click here

Adblock Plus allows you to regain control of the internet and view the web the way you want to. The add-on is supported by over forty filter subscriptions in dozens of languages which automatically configure it for purposes ranging from removing online advertising to blocking all known malware domains. Adblock Plus also allows you to customize your filters with the assistance of a variety of useful features, including a context option for images, a block tab for Flash and Java objects, and a list of blockable items to remove scripts and stylesheets.

Advent Roma Windows Vista Drivers

If you have recently re-installed windows on your Advent Roma Laptop, you may struggle to find the drivers for it.

Click here to download the drivers from MediaFire

Part One: Click here
Part Two: Click here

Advent Roma Audio Drivers
Advent Roma Chipset Drivers
Advent Roma Intel Matrix Storage Drivers
Advent Roma LAN Drivers
Advent Roma OSD Drivers
Advent Roma Touchpad Drivers
Advent Roma VGA Drivers
Advent Roma WLAN Drivers

The files are 127MB in size in total, so it may take a while to download.

System Tool Infecting Thousands of Computers Worldwide

A malicious peice of software called “System Tool 2011″ has swept the Internet over the last few days in a massive attack.

The creators of this malicious software have attacked a number of third-party advertising websites which display ad’s on thousands of websites, such as the London Stock Exchange, eBay, Autotrader, Megaupload, Mediafire and MyVue.
This software installs itself onto a machine by using a popup claiming your pc is infected, the user clicks this, often through an equally fake red ‘X’ in the top right corner which in turn gives the popup permission to install the ‘System tool’ program on your PC.

We can however remove this malicious software from any computer for £49.99 including a 1 year licence of Bullguard Internet Security Version 10.

Call us on 01902 713 137 or contact us using the contact form.

Here are a couple of examples of what you may see if you are infected with System Tool 2011:System Tool 2011System Tool 2011

Packard Bell Easynote SJ51 Windows XP Audio Drivers

Packard Bell Easynote SJ51 XP Audio Drivers

If you have reinstalled your Packard Bell Easynote SJ51 with Windows XP, you may stuggle to find the drivers for it.

Follow these steps:

Try…  Click here for Driver Download

If Conexant installer gives the common error…..force install the conexant sound drivers.

Device Manager>Audio device on High Def Bus

Right click, Update Driver

Say “no, not at this time” for connecting to Windows Update

Select> Install from a list or specific location

Select> Don’t search I will choose the driver to install

In the list of common hardware types,choose “show all”

Remove the check from “Show Compatible Hardware” and click on “Have Disk”

Next…browse to C:\Swsetup\sp34386

Choose the “inf” and ignore any protest from XP

Reboot.

Your audio will be working.

Advent Fan Control

As a lot of Advent laptop owners may know, there is a little fan button on most Advent laptops which turns “Silent Mode” on and off.
After re-installing windows, you will need to install the following software called “Advent OSD”. This will enable you to use Silent Mode.

Silent mode slows down the Central Processing Unit and quietens down the fan(s)

Link: Click here for OSD Software

Review Us!

For all our customers:

Had a good service with us?
Like our staff?
Did you grab a bargain?
Ready quicker than you were expecting?
Were we helpful?

If so then please visit our Google Reviews page and write us a testimonial….
Click Here

BULLGUARD: False positives

Everyone using Bullguard Internet Security or Bullguard Antivirus may be getting a message from Bullguard saying:

“Bullguard has blocked an infected file”

xxxxxxx.trojan.heur.xxxxxxx

This happens after the latest Windows 7 update. Bullguard is analyzing new Windows files, and one of them has similar characteristics to a trojan/virus – so it blocks it.

Nothing to worry about!

QUALITY Used Laptops!

[ Click HERE to visit our Laptops Page to see what we currently have in stock ]

Samsung R530 Laptop

Samsung R530 Laptop

We now stock high quality, high spec, modern, stylish refurbished/used laptops from just £199.

Stocking makes such as:

Asus
Toshiba
Dell
Sony Vaio
Compaq
Acer

Very limited stock per laptop – stock always changing.

Visit our Laptops Page for information on what we currently have in stock, or give us a call!

Important Info:
According to our research and testing, the most reliable makes of laptop are Asus, Toshiba, Dell, Sony Vaio.
Warranties are applicable where explicitly stated and vary per laptop.
On some laptops, manufacturer warranties are still valid – where stated.
Refurbished & used is defined as a second hand laptop which has been any or all of the following: checked over, fixed/repaired, upgraded (software and/or hardware) or otherwise improved.

Call to see what we have in stock – 01902 713 137

Or pop into our shop:

Conceptex Computers & Laptops
34 Snow Hill
City Centre
Wolverhampton
WV2 4AG

NEW! iPhone & iPod Repair

We’ve expanded our Apple services!

We have another new line of repair! We now repair iPods and iPhones.
That means we repair basi­cally all the “i” series of Apple Devices.

For more information click here

Forget your “expert” friend, come to a proper shop.

With technology becoming more and more popular and computers being increasingly integral to modern day life, everyone has a so-called “expert” friend.

Recently we’re finding that a growing number of people are consulting their “expert” friend, who’s “in the business” and an “IT professional”. Ironically, they still have to come to a proper shop (that’s where we come in) to get the problem sorted. 95% of the time, things are made far worse by the so-called professionals having a go themselves. [Eg: someone takes a laptop apart themselves and ends up rounding screws, breaking eyelets, cracking plastics, snapping cables and loosing parts.]

So – forget your “expert” friend and come and consult the real professional engineers.

Remember – being a professional in the IT industry is NOT the same as being a professional, experienced IT technician, engineer and laptop specialist.
Being in the “IT industry” can count as just about anything, and doesn’t mean that they know how to properly repair computers and laptops – especially virus problems and hardware problems.

Just need advice?

Just ask us! Get proper, professional advice from our technicans who work 6 days a week doing hands-on repairs with more than 30 years combined experience.

We don’t charge for advice! Pop into our shop, give us a call or send an email via our contact form.

We don’t mind giving out free advice. We aspire to be as helpful and friendly as possible.

Remember:
We’re here to help, and we’re the REAL experts.

Windows 7 OFFER

Windows 7 Special Offer:

Windows 7 Home Premium, installed for just £121!

That’s just £121 all in! That’s £39 lower than our cheapest known competitor!
Need we say, of course it’s genuine.
Oh, and it’s LIMITED TIME ONLY! Get in touch ASAP!

Why should I upgrade to Windows 7?

  • Improved PERFORMANCE – runs faster than XP in tests
  • Improved SECURITY – better firewall, access control, parental control
  • Improved BACKUPS – built in backup scheduler and hdd imager
  • Improved LOOKS – much nicer general appearance, backgrounds & more
  • Improved USEABILITY – much easier for general users, the interface makes more sense
  • Improved SEARCH – find things faster!

Find out if your PC can run Windows 7

To see if your PC is ready for Windows 7, download the free Windows 7 Upgrade Advisor. It scans your PC for potential issues with your hardware, devices, and installed programs, and recommends what to do before you upgrade. See the Microsoft Windows 7 Upgrade Adviser Page here.

Interested?

Get in touch ASAP to take advantage of this offer! See our contact page, call 01902 713137 or just pop in!

Express Repair Service

We understand that some people have high priority problems.

Whether you’re in Wolverhampton for the day on a business trip, need to get those urgent accounts submitted, need to get that important data to a client – we have the solution for you.

Our express priority repair service is a sameday targetted service to suit your needs.

You will receive a personal service and have an engineer assigned specifically to your job which you will be able to communicate directly with.

Get in touch urgently if this is what you need! See our contact page or call 01902 713137.

Callout & Onsite Services

  • Callout/On-site work. You can call a tech­ni­cian out to you, to your place of work or home.
  • Col­lect & Return. You can book a tech­ni­cian to come and col­lect your com­puter, repair it, and rede­liver it.

Laptop Graphics Card (nVidia) Repair

If you’re read­ing this then the chances are you’ve wit­nessed or expe­ri­enced one of the infa­mous graph­ics card/motherboard prob­lems with a lap­top — nor­mally with nVidia Graph­ics Chips and most com­monly HP DV Series lap­tops.

What are the symptoms?

Lap­top pow­er­ing on but not boot­ing? Stuck on a black screen? Faulty nVidia chip? HP DV blue lights flash­ing?
If so, you’ve prob­a­bly had this problem.

Where to go now?

Click here to view our Graphics, Board, nVidia page regarding this problem.

Laptop Graphics Card (nVidia) and Board Repair

If you’re read­ing this then the chances are you’ve wit­nessed or expe­ri­enced one of the infa­mous graph­ics card/motherboard prob­lems with a lap­top — nor­mally with nVidia Graph­ics Chips and most com­monly HP DV Series lap­tops.

What are the symptoms?

Lap­top pow­er­ing on but not boot­ing? Stuck on a black screen? Faulty nVidia chip? HP DV blue lights flash­ing?
If so, you’ve prob­a­bly had this problem.

Where to go now?

Click here to view our Graphics, Board, nVidia page regarding this problem.

“Stocks and Shares” Computer Workstations

We specialise in computer workstations with multi monitor setups for stocks and shares.

If you need a 2, 3, 4 or even 10 monitor workstation then get in touch with you, we have experience in building suitable quality computers to handle multi monitor setups.

Give us a call if you’re interested in a “Stocks and Shares” workstation on 01902 713137 for a bespoke quotation to meet your needs.